Returns & Refunds Policy
Transparent, fair and customer-first return policy for all MantoshShop purchases.
MantoshShop offers a 10-day return window from the date of delivery for most physical products. Items must be unused, unworn, unwashed, and in original condition with all tags, accessories, and packaging intact.
| Category | Return Window | Condition |
|---|---|---|
| Electronics | 7 days | Sealed box, unused |
| Fashion & Clothing | 10 days | Tags intact, unworn |
| Home & Kitchen | 10 days | Unused, original packaging |
| Books & Stationery | 7 days | No marks, no damage |
| Beauty & Personal Care | 7 days | Sealed/unopened only |
| Grocery & Food | Not eligible | — |
| Digital Products | Not eligible | See Digital Policy below |
The following items cannot be returned under any circumstances:
- Medicines, health supplements, and medical devices
- Perishable goods — food, flowers, plants
- Digital downloads, eBooks, software licenses, gift cards
- Intimate apparel (hygiene reasons)
- Customized / personalized products
- Products with broken seals (non-food)
- Items marked "Non-Returnable" on product page
Once your return is received and verified by our team, refunds will be processed as follows:
| Payment Method | Refund Timeline | Refund To |
|---|---|---|
| UPI / Wallets | 24–48 hours | Original UPI/Wallet |
| Debit / Credit Card | 5–7 business days | Original card |
| Net Banking | 5–7 business days | Bank account |
| Cash on Delivery | 3–5 business days | Bank account (NEFT) |
| Store Credit | Instant | MantoshShop wallet |
- 1Login to your account → Go to My Orders
- 2Select the order and item you want to return
- 3Click "Return / Exchange" → Choose reason from dropdown
- 4Upload clear photos of the item (required for damage/defect claims)
- 5Select pickup slot — our courier will collect within 24–48 hours
- 6Once received and verified (1–3 days), refund is initiated
You can cancel your order before it is shipped. Once shipped, cancellation is not possible — you must wait for delivery and then initiate a return.
- Orders cancelled before dispatch: Full refund within 24 hours
- Orders cancelled after dispatch: Not allowed — initiate return after delivery
- Seller-cancelled orders: Full refund + ₹50 compensation
Digital products (eBooks, PDFs, guides, downloadable files) sold on MantoshShop are strictly non-refundable once downloaded or the download link has been accessed, as per the Information Technology Act, 2000 (India).
- No refund after download link is accessed
- If link is broken/file is corrupted: Full refund or re-delivery within 24 hours
- Technical failure during payment (double charge): Immediate refund
- Download link valid for 7 days from purchase date